Legal

Terms of Service

Last updated: 2026-05-29

These Terms of Service ("Terms") are a binding agreement between you (the "Customer," "you," or "your") and Shehzad Shaikh, a sole proprietor based in India ("FARIS," "we," "our," or "us"), governing your access to and use of the FARIS platform at app.farisintel.com (the "Service").

By signing up, accessing, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

FARIS provides a professional services automation platform: clients, projects, tasks, time tracking, invoicing, timesheets, analytics, and integrations with Google Workspace and Microsoft 365. Features available to you depend on your plan (Free or Pro).

2. Account registration

• You must be at least 16 years old and capable of forming a binding contract.
• You authenticate via Google federated sign-in. You are responsible for keeping access to your Google account secure.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate information and to keep it current.

3. Plans, billing, and renewals

3.1 Free plan

The Free plan is offered indefinitely subject to these Terms and to plan limits stated in the Service. No payment is required and no automatic charges apply.

3.2 Pro plan

• The Pro plan is billed monthly via Stripe.
• Subscriptions renew automatically each billing period until you cancel.
• You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; the period already paid is not refunded.
• Prices may change with at least 30 days' notice. Continued use after the notice period constitutes acceptance of the new price.
• Failure to pay results in suspension of the Pro features; workspace data remains accessible on the Free plan.

3.3 Taxes

Prices stated are exclusive of any sales tax, GST, VAT, or withholding tax that may apply in your jurisdiction. You are responsible for those.

4. Your data

• You retain all rights to the data you create or upload to the Service ("Customer Data") and to the data we ingest on your behalf from connected integrations (Gmail, Calendar, Microsoft 365).
• You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide the Service and exercise your rights under these Terms.
• Our handling of Customer Data is governed by the Privacy Policy, incorporated here by reference.
• You are responsible for ensuring that your collection and processing of any third-party data through the Service (including emails received from clients) complies with applicable law.

5. Acceptable use

You agree not to:

• Use the Service for unlawful purposes, to send spam, or to send unsolicited bulk email through FARIS' email-sending features (AR follow-up drafts, weekly recap).
• Reverse-engineer, decompile, scrape, or attempt to extract source code or data structures from the Service beyond what the public API exposes.
• Bypass authentication, tenant isolation, plan limits, or rate limits.
• Resell or sublicense access to the Service without our prior written consent.
• Upload malware, illegal content, or content that infringes another party's rights.
• Use the Service to process the personal data of EU residents without a lawful basis under GDPR, or of Indian residents without lawful basis under the DPDP Act, 2023.

We may suspend or terminate your account for material breaches of this section without notice.

6. Integrations and third-party services

The Service offers integrations with third-party services (Google, Microsoft, Stripe, Resend). Your use of those integrations is also governed by the respective third party's terms. We are not responsible for the availability, behavior, or content of third-party services. If a third-party API changes or becomes unavailable, related FARIS features may degrade or stop working until we adapt.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted access. The Service is provided on an as-available basis. We may add, modify, or remove features at any time. Where a change materially reduces functionality of a paid plan, we will provide reasonable notice.

8. Intellectual property

FARIS, including its software, design, branding, and documentation (but excluding Customer Data), is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms. No other rights are granted.

9. Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free, worldwide license to use that feedback to improve the Service.

10. Confidentiality

Each party will protect the other party's non-public information disclosed in connection with the Service with at least the same degree of care it uses to protect its own confidential information of similar sensitivity, and not less than reasonable care. This does not apply to information that is or becomes publicly known through no breach of these Terms.

11. Termination

• You may terminate at any time by deleting your tenant from Settings → Danger Zone, or by emailing i@shehzadshaikh.com.
• We may terminate or suspend your access for material breach of these Terms, for non-payment, or if continued provision becomes commercially unviable. Where reasonable, we will give you notice and an opportunity to cure.
• On termination, your Customer Data is purged within 30 days unless retention is required by law. You may export your data at any time before deletion via Settings → Danger Zone.
• Sections that by their nature should survive termination — including §4 (Your Data), §8 (Intellectual Property), §10 (Confidentiality), §12 (Disclaimers), §13 (Liability), §14 (Indemnity), §15 (Governing Law) — survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT INTEGRATIONS WILL FUNCTION WITHOUT INTERRUPTION, OR THAT DATA WILL BE PRESERVED WITHOUT ANY LOSS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT OF FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR FREE-PLAN USERS THIS CAP IS USD $100.

14. Indemnity

You will indemnify and hold us harmless from claims arising out of (a) your breach of these Terms, (b) your unlawful use of the Service, or (c) Customer Data that infringes a third party's rights. We will indemnify you against claims that the Service, when used per these Terms, infringes a third party's intellectual property rights, subject to the liability cap in §13.

15. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts located in Mumbai, Maharashtra, India have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Before initiating legal proceedings, the parties will attempt in good faith to resolve disputes via direct discussion for at least 30 days.

16. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, internet outages, or upstream provider failures.

17. Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, provided the successor agrees to be bound by these Terms.

18. Notices

We will send legal notices to the email associated with your account. You should send legal notices to i@shehzadshaikh.com.

19. Changes to these Terms

We may update these Terms as the product evolves. Material changes will be announced in-app and emailed to the tenant owner with at least 30 days' notice. The "Last updated" date at the top reflects the current version.

20. Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect.

21. Contact

Questions about these Terms: i@shehzadshaikh.com.